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YOUR DATA. CLEAR INFORMATION.

Privacy policy

Updated: 25 October 2026

This policy explains how data is processed when you visit sademontage.de or contact us. For privacy enquiries, email sademontage@gmail.com.

3. Project form and digital assistant

The project form and assistant initially process entries only in your browser’s memory. You may provide the work required, location, scope and access, timing, name and contact details. There is no file upload and these entries are not stored in cookies, persistent browser storage or a form database.

The assistant uses prepared questions and answers. No AI service is contacted, and no order is automatically confirmed or binding offer created. When the hosted website loads, a technical request to the same web server checks only whether message sending is available. This request does not include your entries; it involves the connection data described under hosting.

You can copy the summary, open it in WhatsApp or prepare it in your own email application and send the message yourself there. Opening WhatsApp may already disclose the prepared text and connection data to that service. The ordinary project form only prepares a WhatsApp message. The relevant button indicates whether an additional email submission option is available in the assistant; the next section explains that option. Please provide only information necessary for your project.

The cost calculator processes only the working hours, working days and daily kilometres you enter, within your browser. These values are not sent to a server or stored persistently. If you explicitly add the calculation to your enquiry, it is copied into the project form message field. Any further transfer takes place through your selected contact method as described above. The result is a non-binding planning calculation for one worker, not a quotation.

4. Email submission through the assistant

If the assistant’s email submission button is available and you explicitly select it after reviewing the summary, your entries are transferred over an encrypted HTTPS connection to this website’s web server. They include the work description, location, scope and access, timing, name and contact details, an optional second contact, the selected language and a technical enquiry identifier. The request to be contacted about this project and acknowledgement of the privacy notice, together with a technical spam-detection field, are also transferred. No files are uploaded. Without this button action, this function does not submit your entries to us.

The web server creates an email and sends it through STRATO’s SMTP service. The sender is website@sademontage.de and the recipient is our business address sademontage@gmail.com. If you provide an email address, it is used as the reply address. STRATO processes message contents and technical sending data; when the message reaches the Gmail mailbox, Google processes it, including sender, recipient and other transmission data. The contact-channel section’s information about Gmail, possible processing outside the European Economic Area and provider policies also applies here.

We use the enquiry to respond and to prepare or perform a contract under Art. 6(1)(b) GDPR; for other enquiries, Art. 6(1)(f) applies to our legitimate interest in handling contact requests. Acknowledging the privacy notice is not consent to advertising. Sending an enquiry does not itself place an order. The retention and deletion criteria below apply to received emails.

To prevent misuse and repeated sending, the application creates bounded technical files outside the publicly accessible website directory. They contain pseudonymised HMAC checks for the IP address, enquiry identifier and contents, along with counters, processing status and expiry information. Full IP addresses, names, contact details and messages are not stored as plaintext in these application files. This is separate from the hosting logs described above and the actual email in the mailbox. Art. 6(1)(f) GDPR is the legal basis; our legitimate interest is secure operation and reliable processing of enquiries.

The IP-related request counter has a 60-second usage period; metadata used to recognise repeat submissions has a 24-hour usage period. Expired records are cleaned up the next time the corresponding file is accessed. If no further access occurs, they may remain in these bounded technical files until that access; physical deletion at exactly 24 hours is therefore not promised. This technical period does not determine how long received emails are retained. If website email sending is unavailable or fails, WhatsApp and your own email application remain alternatives.

6. Feedback and reviews

The feedback form allows you to optionally provide a message, display name, rating and details of work performed. Until WhatsApp is opened, this data is processed only in browser memory. Publication is not automatic. Received feedback is used to handle your concern and maintain service quality; Article 6(1)(b) or (f) GDPR applies depending on the context.

Text and a display name are published on this website only with your voluntary consent under Article 6(1)(a) GDPR and after a manual check that the feedback relates to a real order. An approved text may appear anonymously if no display name is given. You can withdraw consent at any time through our contact details, with effect for the future; prior processing remains lawful. Without consent, feedback remains private.